REFUND & RETURN POLICY

Last Updated: April 05, 2026

At SmileEnsure, we value your satisfaction. If you are not entirely happy with your purchase, we are here to help. Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging with all tags and seals intact.

• You must provide a receipt or proof of purchase (Order ID from www.smilensure.com).

Non-Returnable Items:

• Perishable goods (if applicable).

• Personal care or hygiene products (for safety and health reasons).

• Customized or personalized items.

• Items marked as “Final Sale.”

2. THE REFUND PROCESS

Once your return is received and inspected:

• Notification: We will send you an email to notify you that we have received your returned item.

• Approval: We will also notify you of the approval or rejection of your refund based on the item’s condition.

• Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

3. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

1. First, check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. If you’ve done all of this and you still have not received your refund, please contact us at info@smilensure.com.

4. EXCHANGES

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@smilensure.com with photographic evidence of the defect.

5. INTERNATIONAL SHIPPING & COSTS

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Global Logistics: For international returns, please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item due to international transit complexities.

• Customs Duties: Any customs duties or taxes paid during the initial import are non-refundable by SmileEnsure.

6. DAMAGED DURING TRANSIT

If the product arrives damaged, please report it within 48 hours of delivery. Include your order number and photos of the damaged packaging and product. We will initiate a priority investigation with our global courier partners (DHL/FedEx/UPS) to resolve the issue.

7. CONTACT INFORMATION

For any questions related to refunds and returns, please reach out to our support team:

• Email: info@smilensure.com

• Website: www.smilensure.com

• Head Office: Ahmedabad, Gujarat, India.

Strategic Tips for SmileEnsure:

1. The “Unboxing” Video: Encourage your global customers to film a short video while opening the package. This serves as 100% proof in case of damage during international transit.

2. Restocking Fee: Some global brands charge a 10% “Restocking Fee” for change-of-mind returns. You can add this if your products are expensive to handle.

3. Refund Currency: Note that due to currency fluctuations, the refunded amount in a foreign currency might slightly differ from the original payment.